Refund Policy

Refund Policy at Bestencart

At Bestencart, your satisfaction is our top priority. We strive to ensure that you are completely delighted with your purchase of our high-quality hat and coat racks, shoe cabinets, and other home organizational essentials. However, if for any reason you are not entirely happy with your order, we offer a comprehensive refund policy, detailed below.

1. Refund Eligibility

We accept returns and offer refunds for:

• Defective or Damaged Items: If you receive an item that is damaged or defective, we will promptly provide a refund or exchange.
• Non-Defective Items: Items in new, unused condition, and in their original packaging can be returned for a refund.

2. Return Window

To be eligible for a refund or exchange, please contact us within 14 days of receiving your order. If 14 days have elapsed since the delivery date, we regret that we cannot offer a refund or exchange.

3. Return Procedure

• Defective or Damaged Items: Kindly reach out to our customer service team at [email protected] with details about the issue, including photographs of the defect or damage. We will issue a return shipping label and process your refund or exchange upon receiving the returned item.
• Non-Defective Items: For non-defective returns, you will be responsible for the return shipping cost. The item must be unused, in its original packaging, and in resellable condition.

4. Refund Method

Refunds will be credited to the original payment method within 5 business days after we receive and inspect the returned item. You will receive a notification once your refund has been processed.

5. Shipping Costs for Returns

• Defective or Damaged Items: Bestencart will cover the return shipping costs.
• Non-Defective Items: You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Refund Processing Time

Refunds are typically processed within 5 business days after receiving the returned item. Please allow an additional 5 business days for the refund to appear on your account, depending on your bank or payment provider.

7. Exchanges

If you prefer an exchange over a refund, please inform our customer service team. Exchanges are only available for defective or damaged items. For non-defective items, you will need to return the item for a refund, and place a new order for the exchange.

8. Items Not Eligible for Refund

• Final Sale Items

9. Partial Order Refunds

If only part of your order is returned, a partial refund will be issued for the returned items. Shipping costs will not be refunded.

Customer Service Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, please contact us at:

• Email: [email protected]

At Bestencart, we are committed to providing exceptional customer service and ensuring your satisfaction. Thank you for shopping with us!